Last updated: June 6, 2026
오라클사주 provides non-tangible digital content, including AI-generated entertainment content such as Idol CEO Debut Package.
- A duplicate charge was made for the same order.
- The paid content was not accessed and the refund request is made within the displayed refund period.
- AI generation failed and we cannot provide the result or a reasonable regeneration path.
- The result page cannot be accessed because of a service-side issue during the access period.
- The charged amount is different from the checkout amount.
- The generated digital content has already been accessed or downloaded.
- The request is based only on preference mismatch after successful generation.
- The user provided unsupported, rights-infringing, unsafe, or policy-blocked input and refuses to revise it.
- The access period shown in the product or policy has expired.
- The issue was caused by account misuse, unauthorized sharing, or a violation of the Terms.
Idol CEO Debut Package is a generated digital product for fictional non-sexual idol concept packages. Once the generation is completed and the result is made available, refunds may be limited unless there is a service-side failure, duplicate charge, incorrect charge, or access issue.
Policy-blocked requests are handled through input revision or support review before a refund decision.
This policy does not limit any mandatory consumer rights that cannot be waived under applicable law.
Refund requests can be sent to gyejin.lee@oraclesaju.com with the order ID, checkout email, product name, and a short description of the issue.